Shipping Policy

1. Order Processing Time

At Sri Divyam, every product is crafted with devotion and care. Standard orders are typically processed and dispatched within 1 to 3 business days.

Since our premium God dresses and spiritual items are meticulously handcrafted, some custom or intricate orders may require an additional 3 to 5 business days for crafting before they are shipped. You will be notified if your order requires additional processing time.

2. Shipping Methods & Delivery Timelines

We partner with reliable courier services to ensure your divine items reach you safely and promptly.

• Standard Shipping: Generally takes 5 to 7 business days for delivery across most regions in India after dispatch.
• Express Shipping: If available at checkout, express shipping usually delivers within 2 to 4 business days after dispatch.

Please note that delivery timelines are estimates and may vary due to location, public holidays, or unforeseen logistical delays.

3. Shipping Charges

Shipping costs are calculated automatically at checkout based on the weight of your order, the dimensions of the packaging, and your delivery destination.

We occasionally offer promotional free shipping on orders exceeding a certain value. If applicable, this will be automatically reflected during your checkout process.

4. Order Tracking

Once your order has been dispatched from our facility, you will receive a confirmation email and SMS containing your courier tracking number and a link to track your package.

You can also log in to your Sri Divyam account at any time to view the real-time status of your shipment.

5. Undelivered or Returned Packages

In the event that a package is returned to us due to an incorrect/incomplete address provided by the customer, or multiple failed delivery attempts by the courier, we will contact you to arrange a re-shipment.

Please note that re-shipping charges will be borne by the customer in such cases. We urge you to double-check your delivery address and contact number before placing an order.

6. International Shipping

Currently, Sri Divyam primarily serves customers within India. For international shipping requests for our premium handcrafted idols and dresses, please reach out to our support team directly.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country, which are the sole responsibility of the customer.

7. Damaged or Lost Shipments

We take utmost care in securely packaging our divine items. However, if you receive a damaged parcel, please do not accept it from the courier.

If you discover internal damage after opening, please contact our support team at sridivyamofficial@gmail.com within 48 hours of delivery with clear photographs of the package and the damaged item. We will promptly assist you with a replacement or resolution.